e-Learning Solutions FAQ
If you can't find your answer or need personalized assistance, please contact us using the IHRDC Customer Support form for our different products: http://www.ihrdc.com/IHRDC-e-LearningSolutions/Contact/wtt.asp?product=ipims
- ★ How to clear browser cache and remove internet cookies
- ★ What is Compatibility Mode and how might it affect e-Learning courses?
- ★ What is Compatibility Mode and how might it affect e-Learning courses? For example, I see my Course Status as 'Incomplete' rather than 'Complete'.
- ★ What do I do if I get a security warning pop up related to HTTPS or HTTP when I try to launch a course?
- ★ I have completed all of the IPIMS SubTopic level courses in a Topic, but the Topic level course is marked as Incomplete.
- ★ About e-Learning Solutions FAQ
- Embracing the Future: Our Transition to TLS 1.3 and TLS 1.2
- Resending Your Course Completion Information
- Are there upcoming or recorded webinars to help me learn more about IHRDC solutions?
- Do you have any video tutorials on how to use or navigate the IHRDC LMS?
- How do I search for information in IHRDC's LMS? Any tips or tricks or wildcard?
- How Do I Export an IHRDC Report using the IHRDC LMS 'Export to Excel' function when I am using Google Chrome
- How do I download an IHRDC completion certificate using Google Chrome so I can view or print the certificate?
- What are some best practices for taking an e-Learning course?
- Running a quick latency test
- I have trouble getting some courses to work with IE10
- I didn't receive a certificate after completing my course on the LMS
- Whom do I contact about licensing courses for employees?
- When I try to access my e-learning website, I get the following message: 'The web page cannot be found - HTTP 400 Bad Request' on my Internet Explorer browser.
- When I try to access my e-learning website, I get the following message: 'Bad Request (Invalid Hostname)' on my Google Chrome.
- What certifications do your e-Learning courses offer?
- What browsers can I use to take my e-Learning course?
- My name is misspelled on my Certificate of Completion.
- I would like to take an e-Learning course, but don't see the specific topic that I am interested in. Will other e-Learning courses be offered soon?
- I was expecting an email from IHRDC about my e-Learning course, but did not receive it.
- I was assigned a course but can no longer see it.
- I tried to register on IPIMS.com and received an email with the subject: "User Generated - IP Address of Remote Computer or Network". What does this mean?
- I purchased the wrong e-Learning course. Can I change it for another course?
- I entered my user name and password, but receive an error indicating that I entered an invalid username or password.
- I completed the e-learning course but did not see or I cannot print a Certificate of Completion.